We’re conscious mavericks; an open-minded and creative community who challenge the status quo, seek to live naturally, and believe in the powerful connection between their own health and the planet’s.

 You’ll be responsible for bringing our product story to life on-site. Your work will shape how customers discover, navigate, and shop our collections across all regions. Through smart merchandising, insight-led improvements, and close collaboration with Trading, Content, Marketing and Category teams, you’ll help deliver a seamless, high-converting customer journey.

 You will be part of the Commercial team and reporting to the Ecommerce trading Manager.

 WHERE YOU’LL PLAY

Key Responsibilities

Product Launch & Site Accuracy

• Launch and activate products on-site in line with marketing and trade plans.

• Ensure all SKUs are correctly merchandised within the right categories and consistently review the site for accuracy.

• Carry out daily site walk-throughs to ensure merchandising is aligned with brand standards and regional sales priorities.

• Keep pricing, product information, and availability accurate for US region, reporting and resolving any anomalies quickly.

Optimising the Customer Journey

• Use reporting and on-site insights to merchandise effectively based on localised availability, demand, and performance.

• Track the impact of merchandising changes and use findings to inform future decisions.

• Manage upsells, cross-sells, and product recommendations to support conversion and AOV.

• Ensure all products remain discoverable and shoppable across the experience.

Search, Navigation & Content

• Monitor site search performance by region, identifying poor-converting or high-intent terms and recommending improvements.

• Support ongoing site search optimisation to drive relevance and conversion.

• Suggest localised content and navigation improvements based on search insights and customer behaviour.

• Monitor 404 reports and implement redirects to maintain a smooth customer journey.

Trading & Promotions

• Support the  USATrade Manager in delivering the Trade Calendar by setting up promotions, price changes, and on-site campaigns.

• Assist with promo code creation and management.

• Ensure site content is aligned with seasonal launches, brand campaigns, and the wider marketing plan.

Reporting & Competitor Insight

• Support day-to-day trading reports across all sites to keep the business informed of performance.

• Conduct regular competitor analysis and share opportunities to elevate our on-site experience

• Work with the Austin based USA team, with regular cross functional activity with the UK head office.

ALL ABOUT YOU

–    2+ years of online merchandising experience.

–    Experience in Magento or Shopify a benefit.

–    Strong knowledge of Ecommerce principles & best practices.

–    Experience in online visual merchandising, UX and optimisation.

–    Knowledge of Google Analytics (GA4) and Content Square

–    Second EU language (desired, not essential)

–    Analytical skills to analyse reporting and turn into actions.

–    Strong communication skills.

–    An eye for detail.